Every day we raise the bar further thanks to our quality assurance

Quality is of paramount importance to Vanbreda Risk & Benefits. To assist you even more effectively, we work on improving our service every day.

Processes

Vanbreda invests every year in its operational processes. We make changes to our processes based on daily measurements and random checks on all aspects of the workflow. You can consult your policies and claims 24/7 through our proprietary online tool eServices, the most efficient system on the market.

Staff

New Vanbreda employees undergo extensive screening. This targeted recruitment policy results in the right choice of staff and a very low staff turnover.

Policies

Your Account Manager keeps your policies up to date by screening them regularly and updating them with valuable input provided by the client manager and the claims services. They are then screened once again by a separate account manager.

We are there for you.

If you have any suggestions for improving our service or if you are not satisfied with a particular aspect of our service, please let us know using this form. Our quality manager will follow up on your feedback and we will make changes to our service if necessary.

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