A huge number of traditional transport companies are now also working in warehousing. Isabel De Wolf, Vanbreda Transport and Logistics account manager with a portfolio including big logistics companies, has a good idea of the activities and risks in the sector.
“The claims facing logistics players every day mainly relate to goods handling, goods going missing during transport, inventory discrepancies and mislabelling. Most claims are the result of human actions. An employee who runs a forklift fork through a pallet of expensive goods, or a row of storage racks that falls over because they’ve been run into, are classic examples of handling claims.”
Isabel De Wolf also believes companies are sometimes faced with uninsured claims. “These are cases where goods have been stored but there are no contractual agreements between the storage company (the logistics company) and the company placing the goods in storage. As a result, the logistics company is fully liable for the goods stored, which can have considerable financial consequences if there is a claim.”
Clients often present logistics companies with stringent goods storage contracts. “The responsibilities imposed on logistics companies by these contracts vary from contract to contract, and sometimes they are very far-reaching”, says Isabel De Wolf. “To cover a logistics company’s liability, Vanbreda Risk & Benefits requests the contracts and ensures that specific clauses are included in the insurance policy. The insurer is aware of the risks it is ensuring at all times, in order to be able to cover them in full. The logistic companies reap the rewards of their efforts by simplifying the handling of logistics claims.”
Claims can run anywhere from a few thousand euros to hundreds of thousands of euros. “This is why the insurance market responds positively to preventative measures. Not only that – it applauds them”, according to Isabel De Wolf.
“The logistics sector has clearly professionalised in recent years. Companies are better organised and make more effort when it comes to prevention. Their aim is to minimise the number of claims so they can get a better handle on their insurance premiums. They’re investing in things like developing prevention policies, and focus more on staff training. Working on warehouse set-up can also be beneficial: traffic lights, mirrors and road markings help make it a safer workplace.”
As a broker, we want to make our mark on our clients’ prevention policies. We identify the different types of claims our clients have, and discuss with the clients how to optimise them. The clients then discuss this with their staff.
Raising awareness across an organisation means everyone is able to work together towards a tailored prevention policy. We encourage our clients to organise training to break through their specific claim pattern, and make enough time to train new warehouse workers.
Are you interested in a tailor-made transport policy for your company? Would you like advice on what preventative measures your company can take? Please contact us by phone on 03 292 00 27 or send an email to firstname.lastname@example.org.