This is probably because you opened our e-mail from your desktop and then clicked on the link to load your cards in our PlanB@VRB App. You will also see this error message when you tap the link on your mobile device without having installed our PlanB@VRB App on your device.
In order to complete this action without an error message, you should open our e-mail on your mobile device*, install the PlanB@VRB App and then tap the link.
If you are redirected to this page on your mobile device by mistake, we recommend that you click here to view possible solutions.
* You can use our PlanB@VRB App on your smartphone or tablet.