This is probably because you opened our e-mail from your desktop and then clicked on the link to load your cards in our HealthCare App. You will also see this error message when you tap the link on your mobile device without having installed our HealthCare App on your device.
In order to complete this action without an error message, you should open our e-mail on your mobile device*, install the HealthCare App and then tap the link.
If you are redirected to this page on your mobile device by mistake, we recommend that you click here to view possible solutions.
* You can use our HealthCare App on your smartphone or tablet.